Terms of use

Hobster is an online marketplace. The turfs, courts and pools listed here are run by independent venue operators, who provide the playing time you book. We show you what is free and what it costs, take your payment, and pass the booking to the venue. Each venue’s page shows who runs it and where it is.

We check every venue operator before their listing goes live, but we don’t run the venues. The operator is responsible for the ground, its safety, its equipment and its staff.

• You must be 18 or over, and you confirm that when you create an account. A parent or guardian can book for someone younger on their own account, and is responsible for that booking.
• Use your own phone number or email, and keep your password and sign-in codes to yourself.
• You are responsible for bookings made from your account. Tell us straight away if you think someone else has used it.

• Prices are in Indian rupees and include the venue’s taxes. The total you pay is shown before you pay, with nothing added afterwards.
• Online payments carry a processing fee charged by the payment gateway and banks. Its amount is shown at checkout; our cancellation policy explains when it is and isn’t refunded.
• Payments are handled by Razorpay. We never see or store your card, UPI or bank details.
• Your court is held for a few minutes while you pay. The booking is confirmed only when the payment succeeds; if it doesn’t, nothing is charged, or anything taken is refunded automatically.

• Arrive on time. Your slot ends at the time booked, however late it started.
• Follow the venue’s rules — footwear, equipment, conduct, how many players.
• Sport carries a risk of injury. Play within your ability. The venue is responsible for keeping its ground and equipment safe; tell the venue and us about anything unsafe.
• You are responsible for damage you or your group cause at the venue.

You can cancel from My bookings until your booking starts. What you get back is set out in our cancellation and refund policy, using the terms shown when you paid. If the venue or Hobster cancels, you get everything back.

• Book with someone else’s payment details or account.
• Resell bookings, or hold courts you don’t intend to use.
• Copy the site’s listings in bulk, or use bots or scripts on it.
• Try to break into, overload or interfere with Hobster.
• Harass venue staff or other players.

We can suspend or close an account that does any of these.

Anything you write to us or to a venue through Hobster — a booking note, a complaint, a message — must be yours to send and must not be:

• obscene, hateful, harassing, or harmful to a child;
• an impersonation of somebody else, or deliberately misleading;
• an infringement of someone’s copyright, trade mark or privacy;
• a threat to India’s unity, security, sovereignty or foreign relations, or an incitement to an offence;
• a virus or anything else built to damage or interfere with software.

We can remove anything that breaks this rule and, where a law requires it, pass it to the authorities. Tell our Grievance Officer if you see something here that shouldn’t be.

We work to keep what we show accurate — availability, prices, photos — and to make sure the court you book is yours. If we get something wrong and you can’t play, you get a full refund.

Beyond that, and so far as the law allows, we are not liable for what happens at a venue, which the operator runs, or for indirect losses — a missed match, a wasted journey, time off work.

Where we are liable, our liability for any one booking is limited to what you paid for that booking. That limit does not apply to anything the law does not let us limit — death or personal injury caused by our negligence, fraud, or your rights under the Consumer Protection Act 2019, which nothing in these terms takes away.

Write to our Grievance Officer with your booking reference. We give every complaint a reference, acknowledge it within 24 hours and resolve it within 15 days. You can also approach the consumer commission for your district.

These terms are governed by the laws of India. Disputes go to the courts at Gurugram, Haryana, except where consumer law lets you bring a complaint where you live.

• If one part fails. If a court finds any part of these terms unenforceable, the rest carries on.
• Not enforcing something once doesn’t mean we give up the right to enforce it later.
• Reaching each other. We write to you at the email or number on your account; you write to us at the address at the end of this page.
• Things outside anyone’s control. Neither of us is responsible for failing to do something because of a flood, a strike, a power or network failure, or an order of the government — though you still get your money back for a booking that doesn’t happen.
• Passing this on. You can’t transfer your account. We may transfer this agreement if Hobster is sold or reorganised; your rights stay the same.
• What survives. After your account closes, the parts about money owed, liability and complaints still apply.
• The whole agreement is this page, the privacy policy and the cancellation and refund policy.

We may update these terms. The version in force when you pay applies to that booking. We’ll tell you before a change affects you, and remind everyone of our terms at least once a year.

Company

[legal name to be added]

Registered address

[registered address to be added]

Support

[support email to be added], [support phone to be added]

Grievance Officer

[name to be added]
[email to be added]