Partner terms

• You run the venue and provide the playing time customers book: the ground, its upkeep and safety, equipment, staff and the rules on site.
• We list your venue, show customers what is free and what it costs, take their payments, handle cancellations and refunds, and pay you your share every week.

• Everything you enter must be accurate and kept up to date — address, facilities, opening hours, prices and photos. Photos must be of your venue and yours to use.
• You hold the permissions, licences and insurance your venue needs, and keep the ground safe to play on.
• Keep your availability true. If a court is booked or closed outside Hobster, close it here too, so we never sell a slot you can’t honour.
• We check your details before your listing goes live and can ask for more. We show customers your business name, your venue’s address and a contact number for the venue, as consumer law requires a marketplace to do.
• Your photos and name. While your venue is listed, you let us show your photos, business name and logo on Hobster and in our own advertising for it — nowhere else, and never as our own. You keep everything you own in them, and you confirm you have the right to give us this. Ask us and we stop using them, save for copies already printed or posted.

• A booking confirmed on Hobster is a promise to the customer. Honour it.
• If you must cancel — rain has made the ground unplayable, the lights have failed, the court is under repair — tell us straight away. The customer gets everything back, including the processing fee. Your share of that booking is reversed, and we may recover the processing fee from your next payout.
• Use customers’ details only to run their booking. Don’t message them for marketing, and don’t share their details with anyone.
• Don’t take a Hobster booking off Hobster. Asking a customer who found you here to cancel and pay you directly, to avoid our commission, ends this agreement. Customers who come to you any other way are yours, and always were.

Your venue uses Hobster’s standard cancellation terms unless we agree different ones with you in writing:

You keep your share of whatever the customer doesn’t get back. The processing fee is kept by Hobster, because we paid it to the payment gateway; it never comes out of your share. The terms shown to the customer when they paid are the terms that apply to their booking.

• Our commission is 10% of the court price, before any tax you charge, unless we have agreed a different rate with you in writing. The rate is fixed on each booking when it is made.
• We absorb the payment gateway’s fee on every sale. You are never charged it, except where you cancel a customer’s booking.
• We pay you every week, for bookings played Monday to Sunday, by bank transfer to the account you verified with us. Each payout comes with a statement you can check booking by booking.
• Refunds on bookings we have already paid you for come off your next payout.
• If you change your bank details, payouts pause until we have confirmed the change with you by phone on the number we already have. Nothing you are owed is lost.

• You are responsible for your own GST registration and for tax on the playing time you sell. Suppliers of services through an e-commerce platform whose turnover is under ₹20 lakh a year don’t need to register.
• Where the law requires, we collect tax at source (TCS) of 0.5% under section 52 of the CGST Act from payouts to GST-registered partners, and deduct income tax at source (TDS) of 0.1% under section 393 of the Income-tax Act 2025 (formerly section 194-O) — 5% if we don’t have your PAN. You can claim both as credit; we give you the certificates and show them in your returns.
• GST is charged on our commission where it applies, and shown on our invoice to you.

• You can stop listing at any time by writing to us. Bookings already made are still honoured, and we take your venue off the site once the last one has been played.
• We give you 30 days’ notice if we end this agreement for any reason other than a breach, unsafe premises, fraud or a legal requirement — in those cases we can act at once.
• We can pause or remove a listing for unsafe premises, repeated cancellations, false information, fraud, or breaking these terms. Where we can, we tell you why first and give you a chance to fix it.
• Money owed to either side is settled after the last booking has been played.

You are responsible for what happens at your venue, and you agree to cover Hobster against claims that arise from running it — injuries, damage, or breaking a law that applies to your premises — except where Hobster caused them. Neither of us is liable to the other for indirect losses.

How we handle your details — including PAN and bank account — is in our privacy policy.

Customer details reach you only so you can run their booking. For that data you act on our instructions, and you agree to:

• use it for that booking and nothing else — no marketing, no lists, no sharing or selling;
• keep it secure, and let only the staff who need it see it;
• tell us within 24 hours if it is lost, leaked or taken, so we can tell the customer and the Data Protection Board as the law requires;
• help us if a customer asks for their data, a correction or a deletion;
• delete it when the booking is done and your own tax records no longer need it, and when this agreement ends.

Raise any issue with us first; we acknowledge within 24 hours and aim to resolve within 15 days. These terms are governed by the laws of India, and disputes go to the courts at Gurugram, Haryana.

• Things outside anyone’s control. Neither of us is responsible for failing to do something because of a flood, a strike, a power or network failure, or an order of the government. Money already owed is still owed.
• If one part fails, the rest of this agreement carries on. Not enforcing something once doesn’t give up the right to enforce it later.
• Passing this on. You can’t transfer this agreement without our written agreement. We may transfer it if Hobster is sold or reorganised.
• You run your own business. Nothing here makes either of us the other’s employee, agent or partner in law.
• What survives. After this agreement ends, the parts about money, tax, customer data, responsibility and disputes still apply.
• The whole agreement is this page and anything we have agreed with you in writing. Where the two differ, what we agreed with you in writing wins.

We’ll give you at least 15 days’ notice of any change that affects your money, and ask you to accept updated terms in your settings. Bookings already made keep the terms they were made under.

Company

[legal name to be added]

Registered address

[registered address to be added]

Support

[support email to be added], [support phone to be added]

Grievance Officer

[name to be added]
[email to be added]