Cancellation and refund policy

Times are counted from the start of your booking. Exactly 24 hours before still counts as 24 hours or more.

Every online payment costs a fee that the payment gateway (Razorpay) and the banks charge. It is 2% of the amount paid, plus 18% GST — about 2.36%. The exact amount for your booking is shown at checkout, before you pay.

The gateway keeps this fee even when a payment is refunded, so when you cancel, we don’t refund it. The percentages above apply to the rest of what you paid.

For example, on a ₹1,000 booking with a ₹23.60 fee, cancelling 30 hours before returns ₹976.40; cancelling 18 hours before returns ₹488.20.

If the venue can’t host your game — the ground is unplayable after rain, the floodlights have failed, the court is under repair, or it was booked twice — or if we cancel for any reason, you get everything back, processing fee included. If another slot suits you, we’ll help you move to it instead; that is your choice, never a condition of the refund.

If the venue is open and playable but you decide not to play because of the weather, that counts as your own cancellation and the times above apply.

When we cancel, Hobster bears the processing fee itself — the gateway keeps it either way, and we don’t pass it to you. That is the same charge you bear when you cancel, so neither side is charged something the other would not be.

If the venue can’t give you the full time you booked — the lights fail after half an hour, a court is double-booked when you arrive, the ground is closed early — tell us within 48 hours, with your booking reference. We refund the part you couldn’t play, rounded up to the nearest half hour, including its share of the processing fee.

If you arrive late, or leave early by choice, the time is yours and no refund is due.

1. Open My bookings and sign in with the phone number or email you booked with.
2. Choose the booking and select Cancel booking.
3. We show the exact amount you’ll get back. Nothing happens until you confirm.

The court is released straight away, so someone else can book it. You can’t cancel once the booking has started.

• We start the refund the moment you confirm the cancellation.
• It goes back to the account, card or UPI app you paid with. We can’t send it anywhere else.
• Banks usually take 5 to 7 working days to show it. UPI is often faster.
• Your booking page shows the refund’s status until it arrives.

• Payment taken but no booking. If your money was debited but the booking wasn’t confirmed — for example the time to pay ran out — the full amount is refunded automatically.
• Charged twice. A duplicate payment for the same booking is refunded in full.
• No-shows and arriving late. No refund. Your slot ends at the time you booked.
• Changing the time. Bookings can’t be moved yet. Cancel under this policy and book the new time.

Most venues use the terms above. If a venue sets different terms, they are shown on its page and at checkout before you pay, and those are the terms your booking keeps. They are never less generous when the venue itself cancels.

Write to us and quote your booking reference. We acknowledge every complaint within 24 hours and resolve it within 15 days.

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