Service delivery

• Your booking is confirmed on screen the moment your payment succeeds, with a booking reference that starts with HB.
• It stays in My bookings, with the venue’s address, directions and your court.
• The service is delivered at the venue, at the date and time you booked. Show your booking reference at the venue if asked.

If the venue can’t host your game, or your payment went through without a confirmed booking, you get a full refund. Our cancellation and refund policy has the details.